Terms of sale
Terms and conditions of sale Cartovia.com / LaCompagniedesCartes.fr / MapsCompany.com, updated November 12, 2026
The online shop named “Cartovia” – called “La Compagnie des Cartes” and “MapsCompany” before September 25, 2025 – (hereinafter the “site”) is an e-commerce website accessible on the internet, mainly at cartovia.com (and, before September 25, 2025, at lacompagniedescartes.fr or mapscompany.com). The site is the exclusive property of Moose Crossing SARL, which designs, develops, publishes and updates it.
The site is hosted by Shopify.
Moose Crossing is a SARL (limited liability company) with a share capital of 10,000 euros, registered with the Bordeaux trade and companies register under number 527 910 327, with intra-community VAT number FR62527910327, and with its registered office at 18, chemin de la Briqueterie, Canéjan (33610, France).
Moose Crossing SARL is registered with ADEME under the French extended producer responsibility (EPR) scheme for household packaging and graphic papers, with the unique identifier FR563062_01SGTV (producer responsibility organisation: Citeo).
The site offers for sale, in printed or electronic (dematerialised) form, road maps, hiking maps, travel maps, travel guides, books and accessories produced by other companies (publishers or manufacturers).
Any order for a product offered on the site implies the Buyer’s acceptance of these general terms and conditions of sale, as in force on the date of the order. These general terms and conditions of sale are governed by French law. If you live outside France, this choice does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence. Dispute resolution is covered in Article 9.
Moose Crossing SARL reserves the right to modify these general terms and conditions of sale at any time by updating them on the site.
Article 1 – Legal guarantees
Name and address of the seller responsible for the conformity of the products: Moose Crossing SARL – Cartovia, 18 chemin de la Briqueterie, 33610 Canéjan, France.
|
The consumer has two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared. Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared. The legal guarantee of conformity obliges the trader, where applicable, to provide all updates necessary to keep the goods in conformity. The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement of the goods. The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for the goods, if: 1° The trader refuses to repair or replace the goods; 2° The goods are repaired or replaced after a period of thirty days; 3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods; 4° The goods remain non-conforming despite the seller’s unsuccessful attempt to bring them into conformity. The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer does not have to request repair or replacement first. The consumer is not entitled to terminate the sale if the lack of conformity is minor. Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered. The rights mentioned above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for the goods. |
To claim under a legal guarantee, contact our customer service (Article 4). The cost of returning the product(s) concerned is borne by us.
Article 2 – Products – Prices
Only the products listed on the site on the day the customer consults it are offered for sale. Product offers are limited to the countries available in the delivery address fields. Product offers and prices are valid, while stocks last, as long as they are visible on the site.
The descriptions, characteristics and photographs of the products are produced with all possible care, given the expertise available to Moose Crossing SARL, in order to give the customer the best possible information on the product(s) they wish to buy.
Prices are shown including all taxes, in euros or in the currency of your country where available. The price applied is the one displayed at the time of the order. Delivery costs and the taxes applicable to your delivery country are shown in the order summary, before payment. For deliveries outside the European Union, customs duties or import taxes may be charged on receipt by the authorities of the destination country, unless otherwise stated at checkout; they are then payable by you.
Article 3 – Customer
The customer, who declares to be a natural person of legal age or to have specific parental authorisation, must ensure that the information provided to Moose Crossing SARL is accurate, in particular the delivery details, email address and, where applicable, telephone number.
If you give us your telephone number, you can register free of charge on the French opt-out list for telephone canvassing, Bloctel (bloctel.gouv.fr).
We mainly communicate with you by email about your order. Your personal data is processed as described in Article 7.
We may refuse an order for a legitimate reason, in particular an unresolved payment incident on a previous order or suspected fraud. We will inform you by email.
Article 4 – Ordering
You place an order by following the steps provided on the site. Before entering your payment details, you can check the details of your order (products, prices, delivery costs and method, address) and correct any errors. By confirming your order, you accept these general terms and conditions of sale, which are available before payment. The order is final once the payment has been accepted by our payment provider.
Payment is made on the server of our payment providers (Shopify Payments, PayPal or Stripe); no bank details are entered or stored on a site published by Moose Crossing SARL. Public administrations and schools can also pay by administrative mandate (contact us).
We send you an order confirmation by email, followed by the invoice. The contract is concluded in French, or in English if you order on the English version of the site.
The order form is recorded on the servers used by Moose Crossing SARL and constitutes proof of the contractual relationship between you and Moose Crossing SARL. For any order of 120 euros or more, we keep the document recording the contract for ten years from delivery and give you access to it on request (Articles L213-1, D213-1 and D213-2 of the French Consumer Code).
Moose Crossing SARL’s customer service can be reached:
– via the contact form;
– by email at contact@cartovia.com;
– by phone at +33 9 70 70 30 33 (standard rate).
Article 5 – Delivery – receipt
We prepare your order as quickly as possible and hand it over to the carrier for the delivery method you chose. Preparation and delivery times are shown on our Shipping and returns page and at checkout; they are expressed in working days (excluding weekends and public holidays). If no time is indicated, we deliver your order without undue delay and no later than thirty days after the contract is concluded.
If we fail to deliver within this time, you may require us, by registered letter with acknowledgement of receipt or by email, to deliver within a reasonable additional period and, failing that, terminate the contract by the same means. You may also terminate it immediately if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was an essential condition of your order. We then refund all sums paid no later than fourteen days after termination (Articles L216-1, L216-6 and L216-7 of the French Consumer Code).
The risk of loss of or damage to the products passes to you when you, or a third party designated by you, take physical possession of them (Article L216-2 of the French Consumer Code). Until then, including during transport, it remains with us.
On receipt, check your parcel. Let us know of any missing or damaged product, or damaged parcel, by one of the means listed in Article 4, preferably with a photo. We will offer you a new shipment or a refund, without prejudice to the legal guarantees in Article 1, and may ask you to return the damaged or non-conforming product, at our expense.
Article 6 – Right of withdrawal and returns
6.1 Deadline. You have thirty (30) days to withdraw, without giving any reason. This period runs from the day on which you, or a third party other than the carrier and designated by you, take physical possession of your order; if it is delivered in several parcels, from receipt of the last one. It extends the statutory period of fourteen days.
6.2 How to withdraw. Before this period expires, inform us of your decision by one of the following means:
- online, using the “Withdraw from contract here” function, permanently available in the website footer and from your customer account. You enter your name, your order number and the email address at which you wish to receive the acknowledgement of receipt, then confirm with “Confirm withdrawal”. We send you, without undue delay, an acknowledgement of receipt by email, showing the content of your statement and the date and time it was sent;
- by sending us the withdrawal form, by email to contact@cartovia.com or by post to Moose Crossing SARL – Cartovia, 18 chemin de la Briqueterie, 33610 Canéjan, France (telephone: +33 9 70 70 30 33);
- by any other unequivocal statement, for example via our contact form.
To meet the deadline, it is sufficient for you to send us your decision before the period expires.
6.3 Cancellation before shipment. As long as your order has not been shipped, you can cancel it by the same means: we will refund you in full. If the parcel is shipped despite your request, your request counts as a withdrawal and the return costs are borne by us.
6.4 Returning the items. You then have fourteen (14) days to send the items back to us; this deadline is met if you send them back before it expires. Contact us via the contact form: we will email you the return instructions and, where applicable, the label. The return address is: Atelier Full – Retour Cartovia + order number – 232bis rue de la Lys – 59250 Halluin – France.
The items must be complete. To protect them, we recommend their original packaging or equivalent packaging, such as a rigid tube for a wall map. You are only liable for any diminished value of the items resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
6.5 Return costs.
- Mainland France: free return, with a prepaid label sent by email or reimbursement of your shipping costs by SEPA bank transfer.
- French overseas territories, other European Union countries, United Kingdom, Norway and Iceland: return costs are borne by you.
- Other countries: return costs are borne by you and are not refunded, nor are any duties and taxes related to the return.
- Wall maps, relief maps and globes: these items cannot normally be returned by post, and their direct return costs are borne by you, in France as elsewhere. We send you a prepaid label from a suitable carrier and deduct its actual cost from your refund. These costs are estimated at a maximum of approximately:
- €50 in mainland France, excluding Corsica and the islands;
- €75 in Corsica, the islands, the French overseas territories, other European Union countries, the United Kingdom, Norway and Iceland.
6.6 Refund. We refund the price of the returned items. If you return the whole order, we also refund the initial delivery costs; only any supplement for a delivery method more expensive than the cheapest standard delivery is not refunded.
The refund is made within 48 working hours of receipt of your return, and no later than fourteen days after we were informed of your decision. We may, however, withhold it until we have received the items, or until you have supplied proof of having sent them back, whichever is earlier.
It is made using the payment method used for the order, unless you expressly agree otherwise, and at no cost to you. With a deferred debit card, it will only appear at the end of the month at the earliest.
6.7 Exceptions. The right of withdrawal does not apply to goods made to your specifications or clearly personalised (Article L221-28 of the French Consumer Code).
6.8 Damaged, defective or non-conforming item. This is not a withdrawal: contact us via the contact form. The legal guarantees in Article 1 apply, and return costs are borne by us.
Article 7 – Personal data
Moose Crossing SARL is the controller of the personal data collected when you place an order, in particular to process and deliver it, provide customer service and comply with its legal obligations. Our privacy policy details the data collected, how it is used, who receives it and how long it is kept.
Under the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the right of access, rectification, erasure, restriction, objection and portability, as well as the right to give instructions on what happens to your data after your death. To exercise these rights, write to us at contact@cartovia.com or to Moose Crossing SARL, 18 chemin de la Briqueterie, 33610 Canéjan, France. You can also lodge a complaint with the CNIL (cnil.fr), the French data protection authority.
Article 8 – Intellectual property
Any unauthorized reproduction or distribution of all or part of the elements and information of this site is prohibited, in particular for the photographs and excerpts of the maps available on the site, and the descriptions, titles and various elements attached to the products on sale on the site. The content is available for private and not collective use. The intellectual property code authorizes, under the terms of Article L. 122-5.2° and 3°a, on the one hand, only "copies or reproductions strictly reserved for the private use of the copier and not intended for collective use" and, on the other hand, only analyses and short quotations for the purpose of example and illustration, "any representation or reproduction in whole or in part without the consent of the author or his successors in title or assigns shall be unlawful" (art. L. 122-4). This representation or reproduction, by any means whatsoever, would therefore constitute an infringement punishable by articles L. 335-2 and following of the intellectual property code.
Article 9 – Mediation and disputes
If you encounter a problem, please contact our customer service first (Article 4): we will look for an amicable solution with you.
In accordance with the provisions of the French Consumer Code on the consumer dispute mediation process, after contacting us in writing and if you do not receive a satisfactory response, you may use a free consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75008 Paris
Tel: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
You may also bring proceedings before the competent court under the ordinary rules, or before the court of the place where you lived when the contract was concluded or when the harmful event occurred (Article R631-3 of the French Consumer Code). If you live in another European Union country, you may also bring proceedings before the courts of your country of residence.