Withdraw from contract here

Ordered from cartovia.com and changed your mind? You can withdraw from your purchase, that is, exercise your right of withdrawal, directly on this page, without giving any reason.

  • Deadline: 30 days from receipt of your order (or of the last parcel if it was delivered in several parcels), instead of the 14 days required by law. You only need to send your statement before this period expires.
  • Acknowledgement of receipt: once you have sent it, you receive by email an acknowledgement of receipt showing the content of your statement and the date and time it was sent.
  • Returning the items: we then tell you how to send them back to us. You have 14 days from your statement to do so.

Return costs, refunds and exceptions are set out in Article 6 of our terms and conditions of sale. You can also notify us of your decision by email at contact@cartovia.com or by post, for example using the model withdrawal form.

Your withdrawal statement

Fields marked with an asterisk (*) are required.

We will send the acknowledgement of receipt of your withdrawal to this address.
You will find it in your order confirmation email (for example VIA163768). If you cannot find it, enter the order date instead.
Your withdrawal covers
If your withdrawal covers only part of the order, list the items concerned (title and quantity).
You do not have to give a reason for your decision.

By clicking “Confirm withdrawal”, you send us this statement. We will email you an acknowledgement of receipt.

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