Terms of service

Cartovia.com terms of use, updated on November 13, 2026.

1. Purpose

These terms of use govern access to and use of the cartovia.com website, whether or not you place an order. The website is published by Moose Crossing SARL (see our legal notice). Your purchases are governed by our terms and conditions of sale, which prevail over these terms for everything relating to the sale.

2. Access to the website

The website is free to access; connection costs remain your responsibility. We strive to keep it available, but may suspend access, in particular for maintenance, updates or security reasons.

3. Customer account

You may create a customer account to track your orders. You agree to provide accurate information and to keep your login details confidential; let us know immediately of any unauthorised use. You may ask us to delete your account at any time. We may suspend or delete an account in the event of fraud or serious breach of these terms; orders already placed remain governed by the terms and conditions of sale.

4. Use of the website

You agree to use the website fairly and lawfully. The following are prohibited in particular: any attempt at unauthorised access or to impair the operation or security of the website; posting unlawful, abusive or misleading content; identity theft; fraudulent orders; systematic extraction or reuse of the website’s content (product listings, descriptions, photographs, prices) without our consent.

Automated access (robots, software or artificial intelligence agents acting on behalf of a person) must identify itself as such, follow the website’s technical instructions (robots.txt file) and must not disrupt its operation. We may restrict or block it.

5. Published information

We take care to ensure the accuracy of the information published on the website (descriptions, availability, lead times) and correct any error as soon as we become aware of it. Photographs are as faithful as possible, but colours may vary depending on your screen. Route suggestions and practical information are given for guidance only and do not replace checking on site.

6. Customer reviews

The reviews shown on the website are collected by the Judge.me service: after an order, Judge.me automatically invites the customer to leave a review; reviews can also be submitted directly on the website. Reviews are published automatically as soon as they are submitted, whether positive or negative, and we do not edit them. We remove a review if it is defamatory or does not concern the product itself; its author is informed of the reason for removal. Nothing is offered in return for a review. Reviews remain online with no time limit. To edit or remove your review, contact us. Reviews published on Trustpilot follow Trustpilot’s rules.

7. Intellectual property

The website and its content (texts, descriptions, photographs, layout, Cartovia logos and trademarks) are protected by intellectual property law and belong to Moose Crossing SARL or its partners, in particular the publishers of the maps and guides shown. Any reproduction or reuse without permission is prohibited, except as permitted by law (see Article 8 of the terms and conditions of sale).

8. Third-party links and services

The website contains links to third-party websites (publishers, carriers, partners) whose content we do not control; their own terms apply.

The website runs on the Shopify platform. Any sale concluded on the website is made directly with Moose Crossing SARL: Shopify is not a party to that contract and is not responsible for any aspect of the sales between you and Moose Crossing SARL.

9. Personal data and cookies

Moose Crossing SARL processes the data collected when you browse and order in accordance with its privacy policy, which also describes the use of cookies and your rights, including how to change your choices at any time.

10. Liability

We take reasonable measures to ensure that the website operates properly and securely. We are not liable for damage resulting from use of the website in breach of these terms or from force majeure. Nothing in these terms limits your statutory rights, nor our liability in respect of sales, which is governed by the terms and conditions of sale.

11. Changes to these terms

We may amend these terms, in particular to reflect changes in the law or to the website. The applicable version is the one online at the time of your visit.

12. Governing law and disputes

These terms are governed by French law. If you live outside France, this choice does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence. If a problem arises, please contact us first; you may then refer the matter free of charge to consumer mediation or bring it before the competent court, under the conditions set out in Article 9 of the terms and conditions of sale.

13. Contact

Moose Crossing SARL – Cartovia, 18 chemin de la Briqueterie, 33610 Canéjan, France – contact@cartovia.com – +33 9 70 70 30 33 – contact form.