General terms and conditions of sale Cartovia / MapsCompany

Terms and conditions of sale Cartovia.com, LaCompagniedesCartes.fr, and MapsCompany.com, updated September 30, 2026

The merchant site named "Cartovia", "La Compagnie des Cartes" or "MapsCompany" (hereinafter referred to as the "site") is an e-commerce site accessible via the Internet network, primarily at the web addresses lacompagniedescartes.fr or lacompagniedescartes.com. The site is the exclusive property of the company Moose Crossing SARL, which designs, develops, publishes and updates it.

The site is hosted by Shopify.

The company Moose Crossing is a SARL with a capital of 10,000 euros, registered in the Bordeaux trade and companies register under the number 527 910 327, whose intra-community VAT number is FR62527910327, and whose head office is located at 18, chemin de la Briqueterie in Canéjan (33610, France).

The site offers for sale, in their printed or electronic (dematerialized) form, road maps, hiking maps, travel maps, travel guides, books, accessories produced by other companies (publishers or manufacturers).

Any order of a product offered on the site implies the Buyer's adherence to these general conditions of sale, which are those in force at the date of order. These general conditions of sale are governed by French law, and only the French courts have jurisdiction in case of dispute.

Moose Crossing SARL reserves the right to modify at any time these general conditions of sale by updating them on the site.

Article 1 - Guarantees

Name and address of the vendor guaranteeing compliance:

Moose Crossing SARL
18 chemin de la briqueterie
33610 Canéjan
France

Moose Crossing SARL guarantees the buyer for hidden defects in the thing sold that make it unfit for the purpose for which it was intended, or that so diminish its use that the buyer would not have acquired it or would have given only a lesser price if he had known about them.

Moose Crossing SARL will bear the full cost of returning the product(s) concerned.

Moose Crossing SARL has an after-sales service, which the customer can contact at the contact information indicated in Article 4.

Article 2 - Products - Prices

Only the products listed on the site on the day of its consultation by the customer are offered for sale. Product offers are limited to the countries available in the delivery address fields. The offers of products and prices are valid, within the limit of available stocks, as long as they are visible on the site.

The descriptions, characteristics and photographs of the products are made with all the possible care, taking into account the competences which Moose Crossing SARL has, and this in order to give to the customer the best possible information on the product(s) which he wishes to buy.

The prices are indicated in Euros inclusive of all taxes (TTC). The value added tax (VAT) is the one in force on the French territory. The applied prices are those appearing on the site at the time of the order. The fixed amount of participation in the preparation and delivery costs will be communicated to the customer on the order summary, before the payment stage of the latter.


Article 3 - Customer and confidentiality

The customer, who declares to be a natural person of legal age or with parental consent, must ensure the accuracy of the information he/she provides to Moose Crossing SARL, in particular his/her delivery address, e-mail address and, if applicable, telephone number.

In the event that the purchaser enters his or her telephone number, Moose Crossing reminds the purchaser that he or she has the right to register on an opposition list to telephone canvassing.

The login (or e-mail address) and password that the customer enters when creating the order (when the customer chooses to create an account) constitute the customer's identification element, their entry having the value of a handwritten signature. All information collected by Moose Crossing SARL is strictly confidential, and will not be communicated to third parties unless expressly agreed by the customer.

For the ordering and delivery process, the customer agrees that email is the only means of communication between himself and Moose Crossing SARL.

Any customer who has previously been in dispute with Moose Crossing SARL (e.g., payment incident, excessive return request) may be denied processing of their order, which will be notified to them by email.


Article 4 - Ordering

The customer can only place an order by following the procedure provided for this purpose on the site, successively passing each of the steps that make it up. This procedure ends once the payment of the order is accepted by the service provider designated for this purpose by Moose Crossing SARL. The customer can check all the elements of the order (products, price, delivery rate, place and method of delivery, etc.) before entering his payment information. The customer cannot make the payment without having expressly accepted the general conditions of sale. The payment is made on the server of the service provider chosen by Moose Crossing SARL (Shopify Payments, Paypal or Stripe), no banking information (or payment card number, etc.) is entered or verified on a site edited by Moose Crossing SARL.
It is also possible for administrations and schools to make a payment by administrative mandate (contact us).

Once the payment is made or received, the customer is informed by email.

The order form is recorded on the servers used by Moose Crossing SARL. The customer agrees that it is considered as proof of the contractual relationship between Moose Crossing SARL and himself.

The invoice is sent by email.

The after-sales service of Moose Crossing SARL can be reached through one of the following means:
- By the contact form available by clicking here;
- By phone at +33 9 70 70 30 33.

Article 5 - Delivery - reception

Moose Crossing SARL will process the customer's order as quickly as possible, so as to transmit it in the best possible conditions to the service provider selected for delivery. The deadlines are understood in working days; the weekend, holidays, etc. not being any order placed for example on Friday or the weekend will be treated only the next working day.

At the reception of the order, the customer checks the conformity of the products received in execution of his order. Any anomaly concerning the delivery (i.e.: missing or damaged products, damaged packages) must be notified to Moose Crossing SARL's customer service department by one of the following means:
- By the contact form available by clicking here;
- By phone at +33 9 70 70 30 33.

Moose Crossing SARL reserves the right to ask the buyer to return the non-compliant or damaged product. In case of abnormal or abusive returns, Moose Crossing SARL may refuse to serve a subsequent order.

Article 6 - Right of Withdrawal

The customer has thirty (30) calendar days from the date of receipt of the goods to exercise their right of withdrawal (a period extended beyond the statutory fourteen days), by one of the following means:

– Either via the contact form available here: contact form
– Or by sending the withdrawal form by email or postal mail, a template of which is available here: withdrawal form

Once the withdrawal has been notified, the customer has a further fourteen (14) calendar days to return the product(s) ordered, at the expense of Moose Crossing SARL and without giving any reason.

For delivery addresses outside mainland France, or for the following product categories, return shipping costs are at the customer's expense: wall maps, relief maps, globes.

The product(s) must be returned in their intact original packaging and wrapping, in perfect saleable (new) condition, with the return slip, to the physical address (located in mainland France) that will be communicated by email.

The buyer is only liable for any loss in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.

The buyer will be informed by email of the processing of their request within seven (7) days of receipt of their return parcel. If the conditions are met, Moose Crossing SARL will refund the buyer the full amount of their order within seven (7) days of receipt of the products by Moose Crossing SARL.
Please note that the refund is made by crediting the payment card used for the order, if this payment method was used. If the buyer used a deferred debit card, the refund will only take effect at the end of the month at the earliest.

Moose Crossing SARL will cover the cost of returning the goods. Return postage will be handled as follows:
- either with a prepaid label provided by Moose Crossing SARL as a PDF by email to the customer, who will attach it to the return parcel,
- or paid by the customer, who will be reimbursed by SEPA bank transfer within 7 days of receipt of the goods.

The return address of the goods is:
Atelier Full
return Cartovia
232bis rue de la lys
59250 Halluin
FRANCE

Article 7 - Data Processing and Liberties

The personal information collected by Moose Crossing SARL is only transmitted to third party service providers in the event that it is necessary for the processing of the order. In accordance with the Data Protection Act No. 78-17 of January 6, 1978, the customer has a right to access, rectify, oppose and delete data concerning him. The customer can exercise this right by writing to Moose Crossing SARL at its head office, 18 chemin de la Briqueterie 33610 Canéjan, France.


Article 8 - Intellectual Property

Any unauthorized reproduction or distribution of all or part of the elements and information of this site is prohibited, in particular for the photographs and excerpts of the maps available on the site, and the descriptions, titles and various elements attached to the products on sale on the site. The content is available for private and not collective use. The intellectual property code authorizes, under the terms of Article L. 122-5.2° and 3°a, on the one hand, only "copies or reproductions strictly reserved for the private use of the copier and not intended for collective use" and, on the other hand, only analyses and short quotations for the purpose of example and illustration, "any representation or reproduction in whole or in part without the consent of the author or his successors in title or assigns shall be unlawful" (art. L. 122-4). This representation or reproduction, by any means whatsoever, would therefore constitute an infringement punishable by articles L. 335-2 and following of the intellectual property code.


Article 9 - Mediation

In accordance with the provisions of the French Consumer Code regarding “the process of consumer dispute mediation,” after contacting us and if you do not receive a satisfactory response, you have the option to use a free consumer mediation service with:

CM2C
49 rue de Ponthieu
75008 Paris
Tel: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net