Cartovia Shipping: Rates, Delivery Times, and Returns
We ship worldwide from France, Belgium, the United Kingdom and the United States. Orders prepared within 2 business days.
🇫🇷 Mainland France
Our main market — multiple delivery options, tiered pricing and shipping for just €0.01 from €35.
📦Folded maps, travel guides & standard products
| Shipping method | Delivery | < €35 | ≥ €35 |
|---|---|---|---|
| Mondial Relay · pickup point | 3–5 days | €3.00 | €0.01 |
| Tracked letter · La Poste, ≤229g | 2–4 days | €4.00 | - |
| Colissimo · no signature | 2–3 days | €6.90 | €3.90 → €0.01 over €75 |
| Chronopost · express | 24–48h | €15.90 | €12.90 |
Tracked letter is ideal for 1–2 folded maps (≤ 229g). Colissimo rates decrease progressively: €5.90 from €50, €3.90 from €75, then €0.01 above that.
Corsica, islands & mountain areas: surcharges apply on Chronopost (+€24 Corsica/islands, +€5 mountain). Mondial Relay and Colissimo remain at the same rates or with a small surcharge.
🗺️Wall maps (in tube)
| Method | Delivery | < €35 | €35–50 | > €50 |
|---|---|---|---|---|
| Mondial Relay · pickup point | 3–5 days | €6.90 | €5.90 | €4.90 |
| DPD · tracked home delivery | 2–3 days | €11.90 | €9.90 | €8.90 |
| Colissimo | 2–4 days | €18.90 | €16.90 | €14.90 |
| Chronopost | 24–72h | €22.90 | €19.90 | |
| Method | Delivery | < €35 | €35–50 | > €50 |
|---|---|---|---|---|
| DPD · only available option | 2–3 days | €11.90 | €9.90 | €8.90 |
Surcharges: Corsica & islands DPD +€21, Chronopost +€20 · Mountain areas DPD +€6. Pickup points do not accept LOCKER units for tubes. Large tubes are not eligible for pickup points or Colissimo.
🏔️3D relief maps
| Method | Delivery | Rate |
|---|---|---|
| Mondial Relay · pickup point | 3–5 days | €8.90 |
| DPD · tracked home delivery | 2–3 days | €9.90 |
| Chronopost | 24–72h | €29.90 |
| Method | Delivery | Rate |
|---|---|---|
| DPD · only option | 2–4 days | €39.90 |
Surcharges for Corsica & islands (+€25 DPD) and mountain areas (+€6 DPD). Relief maps require special rigid packaging — Colissimo is not available.
🌐French Overseas Territories (DOM-TOM)
| Zone | Rate |
|---|---|
| OM1 · Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, SPM | €35.95 |
| OM2 · New Caledonia, French Polynesia, Wallis & Futuna | €46.95 |
| Zone | Rate |
|---|---|
| OM1 | €50–115 depending on product |
| OM2 | Contact us for a quote |
🌍 Key destinations
The countries we ship to most frequently. Tracking always included.
🇧🇪Belgium
🇨🇭Switzerland
🇬🇧United Kingdom
🇺🇸United States
🇺🇸 Some of our products are stored and shipped from the United States, with particularly competitive rates and fast delivery for US customers.
🇨🇦Canada
⚠️ Remote areas (Yukon, Northwest Territories, Nunavut) are not served for some products shipped from the USA.
🇩🇪Germany, Luxembourg & Netherlands
🇸🇪Nordic & Scandinavian countries
Denmark, Sweden, Finland — EU members: VAT included, no customs fees.
Norway, Iceland — non-EU: customs duties and local taxes may apply upon arrival.
✈️ Other destinations
We deliver to over 150 countries. Here are the general price ranges.
🇪🇺Other European Union countries
Spain, Italy, Portugal, Austria, Ireland, Poland, Greece, Croatia, Baltic states and all other EU members not listed above.
🌐Non-EU Europe (Balkans, Turkey, Andorra…)
Albania, Andorra, Bosnia, Gibraltar, Montenegro, Serbia, Turkey, etc. Customs duties and local taxes may apply. Switzerland, UK, Norway and Iceland are detailed in the sections above.
🌏Rest of the world (Asia, Africa, Oceania, Latin America…)
Delivery times range from 5 to 15 business days. All shipments include tracking. Customs duties and local taxes may be charged by the carrier upon arrival. Some destinations (Mexico, Israel, Caribbean…) have specific rates — check the summary at checkout.
↩️ Returns & refunds
30 days to change your mind, worldwide.
Our return policy
🇫🇷 Mainland France — free returns
Free returns within 30 days via prepaid label or reimbursement of return costs by SEPA transfer. Products must be returned unused, in their original packaging. Exception: bulky items (wall maps, relief maps, globes) for which return shipping is at your expense. Refund within 48 business hours after receipt, including original shipping costs.
🇪🇺 Europe — returns accepted
Returns accepted within 30 days under the same conditions. Return shipping costs are borne by the customer, in accordance with European law. Original shipping costs are refunded.
🌍 Outside Europe — returns accepted
Returns within 30 days, return shipping and any customs costs borne by the customer. Refund after receipt and inspection of items.
❗ Exceptions
Personalised, custom-made or print-on-demand products cannot be returned or refunded, unless defective or due to an error on our part (Article L221-28 of the French Consumer Code).
💳 Refund
Via the original payment method, with no additional charges. To initiate a return: contact us via the form.
❓ Frequently asked questions
Do you ship to France?
Yes — France is our home market and main warehouse location. Shipping to mainland France starts at just €3 via Mondial Relay pickup points, with rates dropping to €0.01 on orders over €35. We offer multiple carriers including Colissimo, Chronopost express, and tracked letter post. We also deliver to Corsica, French islands, mountain areas and all French overseas territories.
Do you ship to Europe?
Yes, we ship to all European countries with tracked delivery. Within the EU, VAT is included and there are no customs fees. Rates start from €4.95 for Belgium, around €9 for most EU countries, and €12.95 for Scandinavian countries including Denmark, Sweden, Finland, Norway and Iceland. For non-EU European countries (Switzerland, UK, Balkans), customs duties may apply upon arrival.
Do you ship to the United States and Canada?
Yes, and many of our products are actually stored and shipped from the United States, which means very competitive rates for US customers — starting at €2.50, dropping to €0.01 on orders over €30. For Canada, shipping starts from €13 via BPost or from €19 via FedEx for US-stocked products. Customs duties may apply for both countries.
Do you ship to the United Kingdom?
Yes, we ship to the UK with tracked delivery. Standard shipping for maps and guides starts from €9 via BPost MiniPak, with DHL Economy at €28 and DHL Express Worldwide from €39. Post-Brexit, customs duties may be charged upon arrival. Some products may also ship from our UK-based partner warehouse for faster delivery.
Where do you ship from?
Cartovia is one of the few companies in the map industry with inventory distributed across multiple continents. Our products ship from France (main warehouse), the United States, the United Kingdom and Belgium, depending on the product ordered. This network allows us to offer optimised delivery times and rates for each destination. The shipping origin is indicated for each product at checkout.
How are wall maps and relief maps shipped?
Wall maps are shipped in protective tubes. Small tubes (standard size) can be delivered to pickup points. Large tubes and relief maps require a specialist carrier (DPD in France). Rates start at €4.90 for small tubes and €8.90 for relief maps.
What is Cartovia's return policy?
Cartovia offers an extended 30-day return period (instead of the legal 14 days), worldwide. In mainland France, returns are free via prepaid label. In Europe and beyond, return shipping costs are borne by the customer.
Are there customs fees for international deliveries?
There are no customs fees for deliveries within the European Union. For destinations outside the EU (Switzerland, United Kingdom, USA, Canada, etc.), customs duties and local taxes may be charged by the carrier upon arrival.
